Refund Policy
Your satisfaction matters to us.
Please read these instructions carefully before submitting your request on product replacement or refund.
Product quality and refunds
It is very rare that any defects are found in the products. However, if your order arrives with a manufacturing defect, printing issue, damage, or another quality problem, please contact us and provide a clear photograph of the issue:
- Take a clear photos of the defect on a flat, well-lit surface.
- Contact us through our contact form.
- We will gladly review your case as soon as possible. When the issue is confirmed, we will work with you to provide an appropriate resolution.
Because each of our products is made to order especially for you, we are unfrortunately unable to accept returns, exchanges, or issue refunds simply due to a change of mind or incorrect size selection. Please take a moment to check the size chart before ordering, so you can choose the size that fits you best.
We carefully create and fulfill every order with the hope that it will be a blessing to you. ❤️ If something isn't right with your order, please reach out to us—we're happy to help.
Read also returns & FAQ. If you have any further questions, please do not hesitate to contact us through our contact form.
Donations and tips
Donations and tips are non-refundable once the payment has been completed. Because these payments are voluntary contributions made at checkout, we are unable to cancel or refund them after they have been processed.
Feedback
We also warmly welcome your feedback! As we continue to grow, we're always looking for ways to improve our products and customer experience. Your thoughts and suggestions are truly appreciated and help us make Kids of Grace even better.
- Send us an e-mail to kidsofgrace@proton.me.
- We will be happy to review your feedback as soon as possible. We will reply to every feedback within 2-3 business days.